Welcome to our FAQ page, where we’ve rounded up answers to your most common questions about our authentic western wear. Saddle up and let’s ride through the details!
About Our Products
What makes your western wear authentic?
Just like the spirit of the Wild West, our products are built tough and true. From genuine leather cowboy boots to durable workwear, we source materials that stand up to real western living while maintaining classic style.
Do you offer wide sizes for boots?
Yes indeed! Many of our cowboy and work boots come in wide sizes. Check individual product pages for specific sizing options.
How should I care for my exotic boots?
Exotic leathers require special care. We recommend using conditioners specifically formulated for exotic skins and storing them away from direct heat. Each pair comes with care instructions.
Ordering & Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – all the modern conveniences while keeping that old-west spirit alive!
Is my payment information secure?
Safer than a bank vault in Tombstone! We use industry-standard encryption to protect all your transactions.
Can I change my order after it’s placed?
If your order hasn’t shipped (usually within 1-2 business days), we might be able to lasso those changes for you. Contact us faster than a quick-draw at [email protected].
Shipping & Delivery
How long does shipping take?
- Standard Shipping: 10-15 business days after leaving our LA warehouse ($12.95)
- Free Shipping: 15-25 business days for orders over $50
Do you ship worldwide?
We sure do, partner! Except for some Asian and remote regions where the trail gets too rough for our carriers.
How can I track my order?
We’ll send tracking information faster than you can say “yeehaw!” once your order ships. You can follow your package’s journey right to your doorstep.
Returns & Exchanges
What’s your return policy?
We stand behind our products like a cowboy stands behind his word. You’ve got 15 days from delivery to return items that don’t fit right or meet your expectations.
How do I initiate a return?
Just send a smoke signal… or email [email protected] with your order details. We’ll guide you through the process smoother than a well-oiled saddle.
Who pays for return shipping?
For returns due to our error, we’ll cover the costs. Otherwise, return shipping is the customer’s responsibility – but we’ll make sure the process is as easy as a Sunday morning trail ride.
Account Questions
How do I reset my password?
Click “Forgot Password” on the login page, and we’ll send instructions quicker than a jackrabbit on the run.
Can I save items to a wishlist?
You bet! Create an account to save your favorite western gear for future purchases.
How do I update my account information?
Log into your account and you’ll find options to update your details faster than a cowboy can change his shirt.
Still Got Questions?
Our customer service team in Los Angeles is ready to help at [email protected]. We’re happier to help than a dog with a new bone!
Happy trails and happy shopping from all of us at Western Fashion Shop!