Howdy partner! At Western Fashion Shop, we want you to be as happy with your purchase as a cowboy with a new pair of boots. If something ain’t quite right, we’ll make it right faster than you can say “yeehaw!”

Our Target Customers

Based on our product offerings, we cater to:

  • Western wear enthusiasts looking for authentic cowboy boots and accessories
  • Outdoor workers needing durable workwear and work boots
  • Fashion-conscious individuals seeking unique exotic boots and western clothing
  • Hikers and outdoor adventurers requiring quality hiking boots

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn and in original condition
  • With all original tags attached
  • In the original packaging

⚠️ Non-Returnable Items

Due to hygiene reasons, the following items cannot be returned or exchanged:

  • Exotic Boots (custom-made and specialty materials)
  • Hats (for health and safety reasons)
  • Wallets (personal accessory items)

How to Return or Exchange

Follow these steps smoother than a line dance:

  1. Contact Us: Email [email protected] with your request within 15 days of receiving your order
  2. Pack It Up: Securely package the item(s) with all original packaging and tags
  3. Ship It Back: Send the package to our corral at:
    Western Fashion Shop
    1407 Murphy Court
    Los Angeles, US 90017
  4. Wait for Processing: We’ll process your return/exchange faster than a rodeo clown can dodge a bull (typically within 3-5 business days after receiving your return)

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service – wouldn’t want your return getting lost like a tumbleweed in the wind!

Refund Information

Once we receive and inspect your return:

  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Depending on your bank, it may take 5-10 business days for the refund to appear in your account

For exchanges, we’ll ship your new item as soon as we process your return, using the same shipping method you originally chose.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear Western Fashion Shop,

I’d like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return/exchange: [Product Name(s) and Size(s)]

Reason for return/exchange: [Please specify]

For exchanges, I would like: [New Product Name and Size]

My original payment method was: [Visa/MasterCard/JCB/PayPal – last 4 digits only]

Please confirm how to proceed with returning my item(s).

Thank you,

[Your Full Name] [Your Email Address] [Your Shipping Address]

Damaged or Incorrect Items

If your item arrived damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll saddle up and fix the problem pronto, including covering return shipping costs.

Remember partner, our customer service team is here to help – just holler if you have any questions about returns or exchanges. Happy trails and happy shopping from all of us at Western Fashion Shop!